Return Policy
Last Updated: June 2026
At Halara, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help with a simple and hassle-free return process.
1. Return Eligibility
To qualify for a return, items must meet the following conditions:
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Returned within 14 days of delivery
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Unworn, unwashed, and in original condition
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All original tags attached
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Free from stains, odors, or damage
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Accompanied by the order number or proof of purchase
Non-Returnable Items
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Final sale or clearance items
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Gift cards
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Personalized or customized products
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Items that have been used or damaged by the customer
2. How to Start a Return
To initiate a return:
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Email our customer support team.
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Provide your order number and reason for return.
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Wait for return instructions from our team.
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Ship the item to the address provided.
Contact for Returns
Email: support@bigandtalldxll.com
3. Refunds
Once your return is received and inspected:
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We'll notify you of the approval or rejection of your refund.
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Approved refunds will be issued to the original payment method.
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Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Original shipping fees are non-refundable.
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We recommend using a trackable shipping service.
5. Damaged or Incorrect Items
Please contact us within 7 days of delivery
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and include photos of the issue. We will arrange a replacement or refund at no additional cost.
6. Contact Us
If you have any questions about our Return Policy, please reach out to our customer support team:
Email: support@bigandtalldxll.com
